FAQ

Q. What are the advantages of staying with A-partments rather than in a hotel? 
A: For longer stays there is a cost advantage by staying in corporate apartments. In addition, an apartment provides you more space and privacy than a hotel. Our kitchens provide you an alternative to high priced room service meals or daily restaurant bills. Furthermore, it's your own apartment during your stay; just live like we in Amsterdam do!

Q: Do we have to pay taxes on furnished apartments? 
A: Yes, namely 6% VAT and a city tax of 5% is applicable. 

Q: What is included in the apartment rent?
A: All prices include services, utilities, weekly cleaning, linen and towel service, wireless internet and digital TV. 

Q: Is your company gay friendly?
A: We welcome everybody regardless their religion, race, age or sexual preference.

Q: Are pets allowed? 
A: No, pets are not allowed. 

Q: Is smoking allowed in the apartments? 
A: Smoking is NOT allowed in all apartments. 

Q: What methods of payment does A-partments accept as a booking deposit? 
A: A-partments accepts the following methods of payment: • Visa • Mastercard • AMEX (2,5% surcharge) • Maestro. Unfortunately, we are unable to accept payment by any other form, eg cheque, cash or bank draft. 

Q: I'm interested in an apartment I've found on A-partments.com, but I would like some more information. Who should I contact?
A: If you would like more information regarding an apartment featured on A-partments, please fill out the form at the ‘contact’ page, or you can send an e-mail to info@a-partments.com. We will respond to your questions as soon as possible. It is also possible to call us during working hours. 

Q: I've made a booking on A-partments.com and I paid a down payment. When is the balance payable? 
A: In general, the balance is payable upon your arrival at the apartment. It is payable by credit card or Maestro. A-partments Amsterdam is a cash free company and therefore we cannot accept a cash payment. 

Q: Why do I have to pay a security deposit? 
A: For security reasons we ask for a security deposit of €500. This deposit is authorized and is put as a hold on your credit card. Your card will NOT be charged. One day after check-out we will release the hold on your credit card.

Q: What are the check-in and check-out times?
A: Check-in time: 15:00 hours Check-out time: till 11:00 hours The personal check-in will be done by one of our employees IN THE APARTMENT! 

Q: Where and when do I receive my keys? 
A: You will get the keys during the check-in. Please make sure you contact us when arriving in Amsterdam airport or when coming close to the city. Important: If you require an early check-in (between 07:00 hours and 11:00 hours €50,-, from 11:00 hours till 15:00 hours €35,-) or a late check-in (after 19:00 hours and before 23:00 hours €35,-, after 23:00 hours €50,-) there is an extra surcharge te be paid upon arrival. If you like to stay in the apartment till after 11:00 hours on the day of departure, we will charge €65,- extra. Then check-out time is extended till 16:00 hours. (Based upon availability)

  
Q: I've made a booking on A-partments, but I now wish to cancel. Will my deposit be returned to me? 
A: Please see our full Terms and Conditions for cancellation policies. 

Q: I own an apartment in Amsterdam and would like to have more information about rental possibilities.. Who should I contact?
A: We are always happy to hear from apartment owners in Amsterdam (long-term or short-term rentals). If you would like further information, please contact us on info@a-partments.com, and we will respond without delay. It is also possible to phone us during working hours at number: 0031(0)20 6209386.