Q. What are the advantages of staying with A-partments rather than in a hotel?
A: For longer stays there is a cost advantage by staying in corporate apartments. In addition, an apartment provides you more space and privacy than a hotel. Our kitchens provide you an alternative to high priced room service meals or daily restaurant bills. Furthermore, it's your own apartment during your stay; just live like we in Amsterdam do!
Q: Do we have to pay taxes on furnished apartments?
A: Yes, namely 6% VAT and a city tax of 6% is applicable.
Q: What is included in the apartment rent?
A: All prices include services, utilities, weekly cleaning, linen and towel service, wireless internet and digital TV.
Q: Is your company gay friendly?
A: We welcome everybody regardless their religion, race, age or sexual preference.
Q: Are pets allowed?
A: No, pets are not allowed.
Q: Is smoking allowed in the apartments?
A: Smoking is NOT allowed in all apartments.
Q: What methods of payment does A-partments accept as a booking deposit?
A: A-partments accepts the following methods of payment: • Visa • Mastercard • AMEX (2,5% surcharge) • Maestro. Unfortunately, we are unable to accept payment by any other form, eg cheque, cash or bank draft.
Q: I'm interested in an apartment I've found on A-partments.com, but I would like some more information. Who should I contact?
A: If you would like more information regarding an apartment featured on A-partments, please fill out the form at the ‘contact’ page, or you can send an e-mail to email@example.com. We will respond to your questions as soon as possible. It is also possible to call us during working hours.
Q: I've made a booking on A-partments.com and I paid a down payment. When is the balance payable?
A: In general, the balance is payable upon your arrival at the apartment. It is payable by credit card or Maestro. A-partments Amsterdam is a cash free company and therefore we cannot accept a cash payment.
Q: Why do I have to pay a security deposit?
A: For security reasons we ask for a security deposit of €500. This deposit is authorized and is put as a hold on your credit card. Your card will NOT be charged. One day after check-out we will release the hold on your credit card.
Q: What are the check-in and check-out times?
A: Check-in time: 15:00 hours Check-out time: till 11:00 hours The personal check-in will be done by one of our employees IN THE APARTMENT!
Q: Where and when do I receive my keys?
A: You will get the keys during the check-in. Please make sure you contact us when arriving in Amsterdam airport or when coming close to the city. Important: If you require an early check-in (between 07:00 hours and 11:00 hours €50,-, from 11:00 hours till 15:00 hours €35,-) or a late check-in (after 19:00 hours and before 23:00 hours €35,-, after 23:00 hours €50,-) there is an extra surcharge te be paid upon arrival. If you like to stay in the apartment till after 11:00 hours on the day of departure, we will charge €65,- extra. Then check-out time is extended till 16:00 hours. (Based upon availability)
Q: I've made a booking on A-partments, but I now wish to cancel. Will my deposit be returned to me?
A: Please see our full Terms and Conditions for cancellation policies.
Q: I own an apartment in Amsterdam and would like to have more information about rental possibilities.. Who should I contact?
A: We are always happy to hear from apartment owners in Amsterdam (long-term or short-term rentals). If you would like further information, please contact us on firstname.lastname@example.org, and we will respond without delay. It is also possible to phone us during working hours at number: 0031(0)20 6209386.